Careers

BIG Opportunities

JOB DESCRIPTIONS:

Job Title: Donation Pickup Driver
Reports to: Donation Center Manager

Location: Las Vegas Office
Employment Status: Full-Time Regular

Salary: $11.00/hour, Full-Time

General Position Summary

Under minimal supervision, a Donation Pickup Driver is responsible for fulfilling scheduled pickups of BBBS donors over a dynamic coverage area. Responsibilities include: driving, route sequencing, loading and unloading of donations, return service and providing feedback from the field of customer service and delivery expectations.

Major Tasks, Responsibilities and Key Accountabilities

• Pickups - Loads and unloads truck

• Prepares route to ensure timely, accurate, and efficient pickups

• Maintains cleanliness of the inside of the truck

• Inspects truck equipment and supplies such as tires, lights, brakes, gas, oil, and water

• Maintains radio contact with supervisor to receive necessary and/or additional instructions

• Records information on daily pickup and delivery record

• Customer Service

• Listens to and resolves customers service challenges and opportunities

• Builds relationships with customers by providing Exceptional Service

• Safety, Sanitation, Security - Maintain a clean, neat, and orderly truck

• Carry out assigned customer service activities such as responding to inquiries, and handling complaints, in a prompt, courteous and effective manner

• Generate and input all related paperwork and necessary information

• Customer Focused - Treats all internal/external contacts as customers and strives to meet their expectations by providing responsive, adaptive and exceptional value added service

• Uses appropriate verbal, written and listening skills to effectively perform job duties.

• Builds good working relationships with coworkers, peers, bosses, and others.

Minimum Qualifications

• Must be 21 years of age or older

• Must pass the Drug Test

• Must pass the Background Check

• Must pass pre-employment tests if applicable

Education and Experience

The required knowledge, skills and abilities are those typically acquired through the completion of a high school diploma or GED. Relevant Work Experience not required.

Certificates/Licenses

Valid NV Drivers License; Clean DMV printout

Physical Job Requirements

The majority of time is spent sitting or standing in the same location. There may be a need to stoop regularly or move/lift materials up to 60 lbs.

Preferred Qualifications Knowledge, Skills, Abilities and Competencies

• Ability to read a map and accurately plan a route

• Ability to read, count accurately, do simple math, and write legibly to ensure accurate filing

• Ability carry out instructions with minimal supervision

No phone calls please. Application instructions below:

Email:

Fax: (702) 737-9209

Mail:

Big Brothers Big Sisters of Nevada
4065 E. Post Road
Las Vegas, NV 89120

JOB DESCRIPTION:

Job Title: Telephone Service Representative
Reports to: Donation Center Manager

Location: Las Vegas Office
Employment Status: Permanent

Salary: $8.50/hour, Part-time

General Position Summary

Telephone Service Representatives contact residents of the metropolitan Las Vegas area requesting donations of reusable clothes and household items.

Major Tasks, Responsibilities and Key Accountabilities

·    Achieve average of 6 donation promises per hour

·    Maintain a minimum pickup rate of 65%

·    Verify and record appropriate information needed for scheduling the pickup

·    Performs outstanding Customer Service on each call

·    Listens to and resolves customer service challenges and opportunities

·    Builds relationships with customers by providing exceptional service

·    Carry out assigned customer service activities such as responding to inquiries, and handling complaints, in a prompt, courteous and effective manner

·    Customer Focused - Treats all internal/external contacts as customers and strives to meet their expectations by providing responsive, adaptive and exceptional value added service

·    Uses appropriate verbal, written and listening skills to effectively perform job duties

·    Builds good working relationships with coworkers, peers, supervisors and others.

Minimum Qualifications

·    Must be at least 16 years old

·    Pleasant phone voice

·    Good communication skills

·    Courteous, professional demeanor

Education and Experience

The required knowledge, skills and abilities are those typically acquired through the completion of a high school diploma or GED. Relevant Work Experience not required.

No phone calls please. Application instructions below:

Email:

Fax: (702) 737-9209

Mail:

Big Brothers Big Sisters of Southern Nevada
4065 E. Post Road
Las Vegas, NV 89120

Currently Available Opportunities:

Program Staff

Donation Pickup Driver

Telephone Service Representative

Big Brothers Big Sisters of Southern Nevada (c) 2007  All Rights Reserved.