FAQ’s

Who is Big Brothers Big Sisters of Southern Nevada?
Big Brothers Big Sisters of Southern Nevada is a private, non-sectarian, not-for-profit, 501(c)(3) tax-exempt organization. The mission of Big Brothers Big Sisters of Southern Nevada is to help the children of our communities reach their potential through professionally supported, one-to-one relationships with mentors that have a measurable impact on youth.

What is the Donation Center?
The Donation Center was established in 1995 to assist Big Brothers Big Sisters of Southern Nevada become a self-sustaining organization and enable them to continue to serve and increase service to the children and families of southern Nevada.

We send our fleet of trucks across the Las Vegas valley six days a week and pick up gently used items at your doorstep—including clothing, coats, shoes, and small household items. The Donation Center turns these items into cash with 100% of the proceeds going to the site-based and community based programs we run.

How long have you been in operation?
The Donation Center has been picking up clothes since 1995, but Big Brothers Big Sisters of Southern Nevada has been serving southern Nevada for over 35 years.

Who do you support?
Big Brothers Big Sisters of Southern Nevada.

What happens to my donations? Do you give the clothing away to needy families?
When you donate clothing and other items to the Donation Center, we distribute some items to our families who are in need and some items to other charities within the valley (Shade Tree Women’s Shelter, for instance). We then sell the bulk of your donations to Savers. Savers is a thrift store that partners with not-for-profits in the valley in order to help us meet our financial requirements. All profits go to Big Brothers Big Sisters of Southern Nevada.

How do I schedule a pick-up?
Complete the electronic form and receive a scheduled pickup date within 48 hours or call us at 222-9000.

Where can I drop off my donation?
You can drop off a donation at any of bins located around the valley, or you can drop it off directly at our office at 4065 E Post Rd, LV NV 89120.

What items do you take?
Click here for a complete list of items we can accept.

What items don’t you take?
Click here for a complete list of items we DO NOT accept.

What if I have a question about my Donation?
Please call the Donation Center directly at 222-9000.

Do you pick up furniture?
We do NOT pick up large furniture. A general rule is that we accept items that one person could reasonably lift over his/her head.

I have a car, truck or boat that I would like to donate.
For all car, truck or boat donations, please call us directly at 702-279-8440.

Can I donate cash?
Yes! Please visit Greater Giving to make a donation on-line (a tax receipt will be automatically generated for you), or you can send check or money order to

BBBS Southern Nevada
4065 E Post Road
Las Vegas, NV 89120
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How do I pack my items?
All clothing should be placed in bags and labeled BBBS. Dishes and any other breakable items should be packed in boxes as if you were moving. Small miscellaneous household items should be packed in a box, sealed, and labeled BBBS. In bad weather, place items in a plastic garbage bag, then tie the bag, label it BBBS.

Where do I put my donation?
Your donation should be placed outside in a visible place. Examples include: front porch, front steps, side porch, sidewalk, driveway, by the garage, by the mailbox, in a lobby, or in a vestibule.

Will the driver come inside to pick up my donations?
No, our drivers are not permitted to enter residences. We ask that you have your items bagged or boxed and labeled BBBS. They should then be left outside by 7 am for the driver to pick up.

What time will my items be picked up?
Your donation will be picked up sometime between 7:00 am until 5:00 pm. Because our drivers stop at more than 100 houses per day, we cannot tell you the specific time when we will pick up your donation. Please place your donations outside by 7:00 am, as you may be our first stop. Again, please label your bags/boxes with BBBS so our drivers will take the correct bags.

What do I do if my donation was not picked up on the scheduled day?
We apologize for any inconvenience this may have caused you! You may email us or call the Donation Center directly at 222-9000 between the hours of 7 am and 8 pm. A Customer Service Representative will identify the problem and reschedule your pick-up as quickly as possible.

What if I did not receive a receipt?
We apologize for any inconvenience this may have caused! Our drivers are not able to leave a receipt in your mailbox due to federal regulations. The drivers may place the receipt in the storm or screen door, afix it to the front mat, etc. In the event you cannot locate the receipt, please email us or call 222-9000 and a Customer Service Representative will be happy to assist you.

How can my school, office or organization get involved in helping Big Brothers Big Sisters?
There are several ways in which your school, business or organization can get involved in our agency!

For more information on becoming a volunteer mentor, please click here.

Have a clothing drive!
Our customer relations specialist can assist you with the details of setting up a clothing drive at your school, office or within your organization. Please email us.

Attend or sponsor our agency events!
Check out the Events page for upcoming events. Many offer networking opportunities and sponsorship packages!